Peaks Healthcare Consulting is taking over operations at McCrite Plaza in Topeka. Same community you trust. Higher standard of excellence. More support for everyone. More moments that truly matter.
We're here to bring a hospitality-first approach to senior care. We call it More Than Care. You'll feel it in the details, in the responsiveness, and in the culture we're building together.
Our mission is simple and demanding: To make each resident feel truly cared for, fostering an environment where well-being and dignity are paramount. This commitment drives everything we do.
Caring
We approach every interaction with empathy, kindness, and genuine concern for the needs of others.
Truthful
We operate with integrity, transparency, and open communication in all our dealings.
Excellence
We strive for the highest standards in care, service, and operational efficiency.
Outcomes Oriented
We focus on achieving positive results that enhance the quality of life for our residents.
Willingness to Learn
We embrace continuous improvement, seeking new knowledge and adapting best practices.
What's Changing, and What's Not
What's Not Changing
Resident care continues without any interruption
Current residents keep their rooms and daily routines
Families keep their established points of contact
Day-to-day services continue exactly as scheduled
All clinical standards remain in place
What Is Changing
More training, tools, and leadership support for staff
A stronger service culture built around hospitality
More communication and complete transparency
New programs that create joy and deeper connection
Enhanced responsiveness across all departments
More Than Care
Care is the baseline. Hospitality is the difference.
Quicker Response Times
Faster answers and cleaner handoffs between shifts and departments
Proactive Communication
More regular updates with families before questions arise
Daily Consistency
More predictable routines that residents can count on
Personal Attention
More focus on individual preferences and meaningful details
Genuine Warmth
More hospitality and kindness in every single interaction
Our mission is simple and clear: To make each resident feel truly cared for, valued, and respected every single day.
Care Cash
A program that turns "we should do something special" into "we did."
Care Cash is a team-funded micro-budget used to create small, meaningful moments for residents and families. It empowers staff to act on kindness in real time, without waiting for approvals or special occasions.
Birthday Surprises
Themed celebrations and special touches that honor each resident
Family Connection
Moments that bring families closer together during visits
Room Touches
Personalized details that make rooms feel like home
Hobby Kits
Creative projects and supplies for favorite pastimes
Just Because
Unexpected treats and experiences that brighten the day
The Name is Coming
You'll see a new name soon. We're keeping it a surprise for now because we want the reveal to feel like a special moment everyone can celebrate together.
What matters most today is the commitment behind it. The name will reflect our values, our mission, and the elevated experience we're creating. It will honor the legacy of care while pointing toward an even brighter future.
Listening tours with residents, families, and staff members
Quick fixes that immediately remove friction points
2
Weeks 2–4
Service standards rollout with clear expectations
Care Cash program launches with team training
Community communication cadence begins with regular updates
3
First 90 Days
Comprehensive staff development plans implemented
Experience improvements across dining, activities, and hospitality
Reputation and responsiveness upgrades throughout the community
Transition FAQs
We know transitions can create uncertainty and questions. Here are direct, honest answers to the questions we hear most from residents, families, and team members.
1
Will my loved one's care change?
Care continues without any interruption. Our focus is improving consistency, communication, and overall experience while maintaining the highest clinical standards.
2
Will residents have to move rooms?
No changes are planned to resident rooms as part of this transition. Everyone stays exactly where they are.
3
Will there be staffing changes?
Our goal is stability and support. We are focused on retaining great team members and strengthening staffing through better systems, training, and strategic hiring.
4
Are services or therapies changing?
All services continue as scheduled. Over time, you may see improvements in coordination and responsiveness, but nothing is being stopped due to the transition.
5
Will billing or payer contracts change?
Your billing process remains in place. If anything changes, it will be communicated clearly and well in advance. Contact us directly with specific billing questions.
6
Who do I contact with concerns?
You can still start with your current point of contact. We're also adding a dedicated Transition Team email and phone line so concerns are answered quickly.
7
Will visiting rules change?
No immediate changes to visiting policies. If we adjust anything, it will be to improve resident experience and will be communicated clearly in advance.
8
Is the facility being sold?
Operations are transitioning to Peaks Healthcare Consulting. The focus is operational excellence, enhanced resident experience, and building a stronger culture.
9
What does "More Than Care" mean day to day?
It means we treat residents like valued guests and families like true partners. Faster communication. More follow-through. More dignity and respect in all the details.
10
What is Care Cash and who gets it?
Care Cash empowers staff teams to create special resident moments. It's used for experiences that make people feel seen, celebrated, and genuinely cared for.
For Families
We understand that families are essential partners in care. You deserve transparency, responsiveness, and peace of mind knowing your loved one is in excellent hands.
Proactive Updates
More regular communication before you have to ask
Clear Escalation Path
Direct access to leadership when concerns arise
Better Coordination
Seamless teamwork across care, therapy, and dining services
Warmer Experience
A more welcoming, hospitality-focused daily environment
We understand that transitions can bring questions for our valued team members. Your well-being and continued success are our top priorities. Here are answers to common questions regarding your employment with us.
1
Will my benefits package change?
The details of the full benefits package will be discussed with you very soon. We are finalizing the package in an effort to be best in class.
Specific questions can be sent to transitionteam@peakshc.com
2
What about my Paid Time Off (PTO) and vacation?
All accrued PTO and vacation time will be handled by McCrite Plaza.
PTO will be earned based on employee tenure and pay type (hourly vs. salary.) Eligible Employees accrue pay time in accordance with their PTO accrual rate.
3
Will my job role or responsibilities be affected?
Our primary goal is to ensure a smooth transition with minimal disruption. For most roles, day-to-day responsibilities will largely remain the same. Any specific changes will be discussed with you directly by your manager.
4
Who will be my manager or supervisor?
Your immediate supervisor and reporting structure will generally remain consistent unless otherwise communicated. We are committed to maintaining strong leadership and support systems for all staff.
5
What training and development opportunities will there be?
We are investing in comprehensive training programs designed to enhance skills, introduce new best practices, and foster professional growth across all departments. Details will be shared soon.
6
How can I address specific concerns or ask further questions?
Please reach out to your direct supervisor or department head with any questions. Additionally, a dedicated Transition Team contact will be available to support all team members.
For Team Members
If you work here, you matter.
Leadership Support
More coaching, resources, and backing from management
Clear Expectations
Consistent standards everyone can understand and meet
Training & Growth
Ongoing development opportunities and career advancement
Culture of Pride
A workplace built on hospitality, accountability, and recognition
Caring Recognized
A workplace where your dedication is noticed and celebrated
Contact the Transition Team
Have a question, concern, or idea? We genuinely want to hear it. Your feedback helps us create the best possible experience for residents, families, and team members.
Get in Touch by emailing transitionteam@peakshc.com
Peaks Healthcare Consulting transitionteam@peakshc.com Topeka Transition Support We're here to help every step of the way.