We're here to bring a hospitality-first approach to senior care. We call it More Than Care. You'll feel it in the details, in the responsiveness, and in the culture we're building together.
Our mission is simple and demanding: To make each resident feel truly cared for, fostering an environment where well-being and dignity are paramount. This commitment drives everything we do.
We approach every interaction with empathy, kindness, and genuine concern for the needs of others.
We operate with integrity, transparency, and open communication in all our dealings.
We strive for the highest standards in care, service, and operational efficiency.
We focus on achieving positive results that enhance the quality of life for our residents.
We embrace continuous improvement, seeking new knowledge and adapting best practices.
Faster answers and cleaner handoffs between shifts and departments
More regular updates with families before questions arise
More predictable routines that residents can count on
More focus on individual preferences and meaningful details
More hospitality and kindness in every single interaction
Our mission is simple and clear: To make each resident feel truly cared for, valued, and respected every single day.
Care Cash is a team-funded micro-budget used to create small, meaningful moments for residents and families. It empowers staff to act on kindness in real time, without waiting for approvals or special occasions.
Themed celebrations and special touches that honor each resident
Moments that bring families closer together during visits
Personalized details that make rooms feel like home
Creative projects and supplies for favorite pastimes
Unexpected treats and experiences that brighten the day
You'll see a new name soon. We're keeping it a surprise for now because we want the reveal to feel like a special moment everyone can celebrate together.
What matters most today is the commitment behind it. The name will reflect our values, our mission, and the elevated experience we're creating. It will honor the legacy of care while pointing toward an even brighter future.
Leadership introductions across all departments
Listening tours with residents, families, and staff members
Quick fixes that immediately remove friction points
Service standards rollout with clear expectations
Care Cash program launches with team training
Community communication cadence begins with regular updates
Comprehensive staff development plans implemented
Experience improvements across dining, activities, and hospitality
Reputation and responsiveness upgrades throughout the community
We know transitions can create uncertainty and questions. Here are direct, honest answers to the questions we hear most from residents, families, and team members.
Care continues without any interruption. Our focus is improving consistency, communication, and overall experience while maintaining the highest clinical standards.
No changes are planned to resident rooms as part of this transition. Everyone stays exactly where they are.
Our goal is stability and support. We are focused on retaining great team members and strengthening staffing through better systems, training, and strategic hiring.
All services continue as scheduled. Over time, you may see improvements in coordination and responsiveness, but nothing is being stopped due to the transition.
Your billing process remains in place. If anything changes, it will be communicated clearly and well in advance. Contact us directly with specific billing questions.
You can still start with your current point of contact. We're also adding a dedicated Transition Team email and phone line so concerns are answered quickly.
No immediate changes to visiting policies. If we adjust anything, it will be to improve resident experience and will be communicated clearly in advance.
Operations are transitioning to Peaks Healthcare Consulting. The focus is operational excellence, enhanced resident experience, and building a stronger culture.
It means we treat residents like valued guests and families like true partners. Faster communication. More follow-through. More dignity and respect in all the details.
Care Cash empowers staff teams to create special resident moments. It's used for experiences that make people feel seen, celebrated, and genuinely cared for.
We understand that families are essential partners in care. You deserve transparency, responsiveness, and peace of mind knowing your loved one is in excellent hands.
More regular communication before you have to ask
Direct access to leadership when concerns arise
Seamless teamwork across care, therapy, and dining services
A more welcoming, hospitality-focused daily environment
We understand that transitions can bring questions for our valued team members. Your well-being and continued success are our top priorities. Here are answers to common questions regarding your employment with us.
The details of the full benefits package will be discussed with you very soon. We are finalizing the package in an effort to be best in class.
Specific questions can be sent to transitionteam@peakshc.com
All accrued PTO and vacation time will be handled by McCrite Plaza.
PTO will be earned based on employee tenure and pay type (hourly vs. salary.) Eligible Employees accrue pay time in accordance with their PTO accrual rate.
Our primary goal is to ensure a smooth transition with minimal disruption. For most roles, day-to-day responsibilities will largely remain the same. Any specific changes will be discussed with you directly by your manager.
Your immediate supervisor and reporting structure will generally remain consistent unless otherwise communicated. We are committed to maintaining strong leadership and support systems for all staff.
We are investing in comprehensive training programs designed to enhance skills, introduce new best practices, and foster professional growth across all departments. Details will be shared soon.
Please reach out to your direct supervisor or department head with any questions. Additionally, a dedicated Transition Team contact will be available to support all team members.
More coaching, resources, and backing from management
Consistent standards everyone can understand and meet
Ongoing development opportunities and career advancement
A workplace built on hospitality, accountability, and recognition
A workplace where your dedication is noticed and celebrated
Have a question, concern, or idea? We genuinely want to hear it. Your feedback helps us create the best possible experience for residents, families, and team members.
Peaks Healthcare Consulting
transitionteam@peakshc.com
Topeka Transition Support
We're here to help every step of the way.
Access all the crucial details about your employment, benefits, company policies, and our renewed commitment to your success. This comprehensive guide ensures you have everything you need to thrive with us.
Peaks Healthcare Consulting is taking over operations at McCrite Plaza in Topeka. Same community you trust. Higher standard of excellence. More support for everyone. More moments that truly matter.